Privacy Policy
Last updated: 10 September 2026
Domiro (“Domiro”, “we”, “us”) builds property-management software for developers, management companies, and residents. This policy explains what personal data we collect through our website, our platform, and the Domiro mobile app for Android and iOS, why we process it, and the rights you have.
We are the data controller for the data described here. For any privacy question or request, contact us at admin@domiro.app.
1. Data we collect
We collect only what we need to respond to you and run the service:
- Demo & sales requests: your name, work email, company, role, number of units (optional), preferred contact method, and any message you send us.
- Newsletter: your email address.
- Platform accounts: for developers, management companies, guards, and residents — name, email, and the operational data your organization enters (units, requests, payments, meter readings, passes, announcements).
- Mobile app: for residents and apartment buyers — see section 2.
- Technical data: IP address and basic request metadata, used for security and rate-limiting.
2. Mobile app
The Domiro mobile app for Android and iOS is for residents and apartment buyers. Depending on the features you use, the app processes the following data:
- Account: name, email, phone number (optional), and profile photo (optional).
- Content you create: photos you attach to service requests, chats, and apartment defect reports (optional); messages in service-request chats and in deal and inspection chats; questions you send to the AI assistant.
- Home services: meter readings, service requests, and passes, including the guest or visitor names and vehicle plates you enter.
- Vehicles, pets & family: vehicles (brand, plate) and pets (name, kind) you add; the name and email of family members you invite.
- Activity & transactions: likes, bookmarks, poll votes, bill payments, and the history of apartment bookings and deals.
- Notifications: a device token used to deliver push notifications. You can turn push notifications off in your device settings; on Android 13 and later the app asks for permission first.
- Kept only on your device: the birth date and gender entered in your profile, insurance policy notes, your local AI chat history, and the order of home-screen tiles. This data is not sent to us and is erased when you log out.
- Not collected: payment card details. The app contains no advertising, analytics, or crash-reporting SDKs and does not track you.
- Security: all data is transmitted encrypted (HTTPS/TLS), and the sign-in token is kept in encrypted storage on your device.
3. Why we process it (legal basis)
Under the GDPR we rely on the following legal bases:
- Consent — when you submit a demo request or subscribe to the newsletter.
- Contract — to provide the platform and the mobile app to organizations, their residents, and apartment buyers.
- Legitimate interest — to keep the service secure, prevent abuse, and improve it.
4. How we use your data
We use your data to reply to your enquiry and schedule demos, to operate and secure the platform and the app, to deliver push notifications and generate the AI assistant’s answers to your questions, to send the newsletter you asked for, and to comply with our legal obligations. We do not sell your personal data, and we do not use it for advertising or tracking.
5. Sharing & processors
We share data only with service providers that help us run Domiro, under appropriate data-processing terms, and with the organization that provides your service:
- Email delivery (Resend) — to send transactional and notification emails.
- Hosting & database infrastructure — to run the application.
- Google Firebase Cloud Messaging — to deliver push notifications; it receives the device token and the notification content.
- AI model provider (Groq) — processes the questions you send to the AI assistant to generate answers.
- Your management company or developer — receives the operational data (service requests, meter readings, passes, payments, deals), because the service is provided on their behalf.
- We may disclose data where required by law.
6. Retention
We keep sales and newsletter data for as long as needed to handle your request or until you unsubscribe. Platform data is retained for the life of the account and deleted or anonymized on request, subject to legal retention requirements.
In the app you can delete your profile photo, vehicles, pets, and invited family members at any time. After your account is deleted, your messages in service requests and deal chats remain, with the author shown as “Deleted account”; bills, payment history, meter readings, and deals are retained by the management company or developer as required by law. Details: https://domiro.app/account-deletion
7. Your rights
Any user can delete their account: in the app (residents: Profile tab → “Delete account”; buyers: My deals tab → “Delete account”) or by emailing a request to admin@domiro.app. What is deleted and what is kept is explained at https://domiro.app/account-deletion.
If you are in the EU/EEA you also have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
8. Cookies
Our website uses only strictly necessary cookies: a language preference (NEXT_LOCALE) and, in the platform, a session cookie to keep you signed in. We do not use advertising or third-party tracking cookies.
9. Contact
To exercise any right or ask a question, email admin@domiro.app. You also have the right to lodge a complaint with your local data-protection authority.